Medical Device Company Performs Transplant on Its Translation Platform

Challenge

A large Medical Device company needed to improve the health of their translation process, which was plagued by overlapping workflows, inconsistent terminology, and multiple TMs.

“their translation record keeping for compliance purposes was decentralized, confusing and spotty, putting them at risk….”

Background

Our client was using 14 different Translation Providers to carry out translation work for different languages, document types and lines of business.

Each provider had its own processes, workflows, tools and TM, leading to inconsistencies in terminology and version control, as well as several minor quality errors and a few major mistakes.

In addition, their translation record keeping for compliance purposes was decentralized, confusing and spotty, putting them at risk in the event of a regulatory audit.

Solution

Prisma’s Strategic Consulting Team developed a two-phase solution:

Phase I: Vendor Consolidation
Prisma assisted in conducting a Client Sourcing event to reduce the number of Translation Providers from 14 to just 3 providers. Common standards and requirements were established to ensure consistent performance tracking across all providers.

Phase II: Integration to Common Platform
The 3 approved translation companies were then on-boarded to the LEX™ platform, bringing several major benefits:

• Common (shared) TM
• Common workflows
• Pooled metrics to provide a single, rolled-up management overview
• Regulatory auditability

“Common standards and requirements were established to ensure consistent performance….”

Results

100%

Compliance Score*

21%

Quality Improvement

29%

Translation Cost Reduction

* compliance with ISO 9001:2008 and EN 13485 (Medical Devices).

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