QUALITY

ISO Quality Process

Prisma has been ISO-certified since 1999—one of the first companies in our industry to meet this global quality standard.

But for us, quality goes beyond checklists or certificates—it’s a mindset that guides how we collaborate, solve problems and earn our clients' trust.

Quality Graphic

With annual independent ISO audits, Prisma is committed to upholding rigorous standards of quality, compliance and continuous improvement, leading to reliable, consistent outcomes and peace of mind for our clients.

Translation Quality
The "AI-Human Curve"

Our translation process blends advanced AI with expert human oversight—striking the right balance to meet your specific needs and quality standards.
We call this the AI-Human Curve, a custom approach to Language Operations that delivers the best of both worlds.
Prisma also follows a formal policy on responsible AI use, ensuring every application of AI aligns with ethical guidelines and reflects our commitment to transparency, accountability and trust.

Interpretation Quality

Quality is paramount in interpretation services, ensuring accurate, culturally aligned communication that fosters trust, facilitates compliance, and preserves the integrity of the messages.
Prisma's interpretation services follow industry best practices: our Interpreters are human professionals who have signed a Code of Conduct to uphold the highest ethical standards. Many are cleared for Government service, and are matched to a given need or contract based on several factors including subject matter expertise.
Prisma’s interpretation platform supports our high-quality service goals with a robust security foundation, seamless scalability for engagements of any size, and rapid speed-to-connect.
OUR PROMISE

Integrity is more than a principle—it’s the foundation of our Language Operations.

Responsible

We build trust by applying AI and human expertise ethically and responsibly to deliver accurate, culturally sensitive language solutions.

Accountable

We hold ourselves accountable to our clients and contracts—measuring success through clear metrics and delivering results you can trust.

Transparent

We are committed to open, transparent communication as our client teams (real human beings!) manage and maintain your daily workflow.

Secure

Your content is protected at every stage—with end-to-end safeguards that prevent unauthorized use, access, or disclosure.