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The Challenge
A State-level AOC (Administrative Office of the Courts) needed a quick-turn translation solution to support limited-English proficiency victims of domestic violence.
The Analysis
Limited-English proficiency victims of domestic violence who turn to the Courts for help typically make statements that need to be translated and provided to an awaiting Judge within a very short time frame, so that important decisions around restraining orders, child custody, and other protective measures can be taken.
Human-level translation accuracy is critical for these court documents, as well as the technical ability to read handwriting, accommodate low literacy levels, and work within established court processes and protocols--all with urgency.
The Implementation
The Prisma Language Ops Team developed a secure intake portal for AOC Court personnel to submit translation requests 24/7. Once received, the content underwent character recognition (especially in cases of handwritten text) and pre-translation, followed by human translation.
Additionally, Prisma implemented a custom formatting and layout solution to ensure the content mirrored the corresponding Court form. This combination of streamlined processes and customized solutions demonstrated Prisma's commitment to providing high-quality, rapid-response language services tailored to the specific needs of the AOC.
The Result
Solution
A secure, dedicated quick-turn portal combining AI and Human Experts working in a carefully-sequenced series of steps.
TAT Requirements
Under 1 hour
TAT score
97% on-time delivery
Quality score
>98% translation accuracy
Contract compliance score
100%
Impact
The daily processing of urgent court documents requiring translation is a critical component in a court's ability to protect those who turn to them for help. Language Ops plays an important role in supporting that important mission.
If you have a similar need or are wondering about how AI and human expertise can be brought together to benefit your daily flow of administrative content, feel free to schedule a complementary discovery call with Prisma's Language Operations Solutions Team.