Have a Human Discussion About LexAI
The Challenge
A large state unemployment insurance program faced the challenge of adapting its online benefits application portal to serve the entire state population, including non-English-speaking workers.
The Analysis
The effort involved both language and technical challenges, including HTML constraints and terminology nuances specific to insurance benefits.
We began by listening to the client to fully understand their unique needs and goals, followed by the development of a tailored localization program that met their unique program requirements.
Prisma's technical analysis involved a thorough review of content, graphics, version control, approval processes, and quality assurance.
The Implementation
Prisma brought cross-functional expertise across key practice areas including localization engineering, program management, and linguistic specialization, blending automated workflows with expert human review in a streamlined system.
Quality assurance checks were integrated at every stage to ensure both linguistic accuracy and adherence to technical requirements.
Our collaborative approach enabled us to deliver high-quality translations that met the program’s needs while laying the foundation for a sustainable, long-term translation strategy.
The Result
Solution
A purpose-built process that strategically blended automation with human expertise to deliver exceptional translation quality at scale.
TAT score
100% on-time delivery
Quality score
>99% translation accuracy
Contract compliance score
100%
Impact
Prisma’s Language Ops team helped the agency support non-English-speaking workers by providing precise and effective written translations, ensuring their ability to fully understand and engage with the insurance benefits process.
If you have similar needs or are curious about integrating AI and human expertise to optimize content workflow, schedule a complimentary discovery call with Prisma's Language Operations Solutions Team.